The workshop on Interpersonal Skills & Conflict Management has been postponed due to the Covid 19 situation. The new date and venue will be announced once the situation stabilizes.

Conflicts left unattended can be detrimental not only to an individual but, at large, to the organization as a whole. Hence, knowing how to resolve conflicts becomes a skill that needs to be inculcated among all individuals of an organization.

This module approaches conflict management from understanding self and guides to the point of assertive resolution of a conflict.

COVERAGE

Understanding self

Understanding others

Managing diversity

JOHARI window

Communication & listening skills

Thomas Kilman conflict management model

Symptoms, types, strategies & styles of conflict management Assertiveness