Services
Learning & Development
Grow Yourself, Grow Others, Grow Your Organization
Specialties
Learning & Development
One of the key elements for the purpose of ensuring that your organization achieves sustained profitable growth is to make sure that your employee knowledge, skills, and attitude stay constantly upgraded. We customize our workshops to your needs. We design and deliver behavioral workshops as per your requirements with a focus on deliverables and a follow-up session about the actual application of learning by participants.
Process
Our Trademarked Process
grow yourself
Individual Excellence
grow others
Team Excellence
grow your organisation
Organisational Excellence
Process
Our Trademarked Process
grow yourself
Individual Excellence
grow others
Team Excellence
grow your organisation
Organisational Excellence
grow yourself
Individual Excellence
An organization is known for its people. These people work tirelessly and contribute in their individual capacity to make the wheel move. Whether managers or executives, the task of individual contribution simply cannot be denied. Therefore, it becomes imperative to set a series that is specifically focused on making an individual effort effective, optimized and smart. This set of workshops and training modules is completely targeted towards these individual contributors.
01.
Basic Communication Skills
In an organization, each and every individual spends most of his/her time interacting with people, understanding their problems and offering solutions that work for them. To arrive at a point as such, he/she needs to ride on his/her communication skills.
It helps an individual expressing his/her thoughts clearly, without being harsh on another.
Supervisors & Executives
1 Day
Coverage
- Basics of communication
- Role of Emotional Intelligence in communication
- Active listening skills
- JOHARI window
- Barriers to effective communication
- Effective oral & written communication skills
- Non-verbal communication & body language
- Managing Differences
- Being Assertive
02.
Making Impactful Presentations
For any individual delivering a presentation can be quite a dread. How do they present, what content should they put up, how to communicate non-verbally, what gets into the planning are only a few of the concerns that make a person walk away from the limelight? Moreover, when a presentation is asked to club with persuasion things become truly challenging for some.
This module is meant to eliminate that fear and infuse confidence by using some fundamental approaches.
Staff with high customer interaction (internal & external)
1 Day
Coverage
- How to deliver an impactful presentation
- Planning & preparing for a presentation
- Presenter
- Audience
- Content
- Visuals
- Do’s & Don’ts
03.
Interpersonal Skills & Conflict Management
Conflicts left unattended can be detrimental not only to an individual but, at large, to the organization as a whole. Hence, knowing how to resolve conflicts becomes a skill that needs to be inculcated among all individuals of an organization.
This module approaches conflict management from understanding self and guides to the point of assertive resolution of a conflict.
Executives & Managers
1 Day
Coverage
- Understanding self
- Understanding others
- Managing diversity
- JOHARI window
- Communication & listening skills
- Thomas Kilman conflict management model
- Symptoms, types, strategies & styles of conflict management Assertiveness
04.
Supervisor Skills
At the first level of supervision, your team leaders will make a transition from an individual contributor to a leadership role. This transition will completely change the set of expectations that are looked forward to from the role. The change can only be effectively handled if the member realizes the significance of the role and accepts the evolution that the role will introduce.
This module is all about helping the new team leader embrace the set of changes.
Team leaders at the first level of leadership
1 Day
Coverage
- Supervisor – Significance of the role
- Role of a supervisor – The transition
- Personal vision and organizational context
- Supervisory skills
- Supervisory functions
- The road ahead
05.
Leadership Skills for Emerging Leaders
When an executive takes on the responsibility of a professional team for the first time and is required to lead them to achieve team goals, the executive requires new managerial skills set to learn.
The program focuses on providing first-time managers with the skill sets to manage and lead the team.
Team leaders at the first level of leadership
1 Day
Coverage
- Manager as leaders
- Building rapport with team
- Leadership style
- Performance management
- Basic coaching skills
- Managing differences/conflict
06.
Leadership & Motivation
Leadership plays a key role in the effectiveness of an organization. A leader’s focus gets set on the team. It’s his responsibility to align the team to the organizational goals, guide the team to grow, coach them to take on larger roles and nurture the cultural DNA and values of the organization within the team.
This module is focused to shape a manager into an organizational leader.
Team leaders at the first level of leadership
1 Day
Coverage
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Manager as leaders
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Leadership team at different maturity levels
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Leadership and power
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Coaching skills
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Motivation
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Managing differences/conflict
07.
Coaching Skills
To stay in the game today, learning and innovation have become necessary. The process of learning thrives in sharing and coaching, be it by a senior or a peer. Coaching allows for a systematic transfer of knowledge by helping a person find out a resolution all by himself or herself.
Our coaching workshops are designed to identify and work on the competencies of a coach, understand and execute the GROW model and most of all, know self.
Managers
1 Day
Coverage
- Knowing self
- GROW model
- Role of coach and coachee
- Competencies needed in a coach
08.
Problem Solving & Decision Making
There is yet an organization to be found that is devoid of problems. Interestingly, it is due to the problems individuals get their heads together to ideate and bring innovative concepts on the table that are directed towards resolutions.
To make the process simple we have designed our module that starts from the techniques to solve and concludes at the steps one needs to keep an eye on.
Executives & Managers
1 Day
Coverage
- Basics of problem-solving & decision making
- Process & techniques
- Understanding the root cause of the problem
- Benefits of following a structured process
- 8 Steps problem-solving approach using PDCA
- Decision-making styles
- Six C’s of decision-making
- Watch outs – checks & steps
09.
Time Management
Unless a job completes on time, it becomes impractical to think of growth. Time management is one such faculty of managers that allows them to utilize their own time effectively and guide his/her members to do the same.
Therefore, our program starts with setting goals, stopping time waste, prioritizing and planning a task much ahead of time when it will be executed.
Supervisors & Executives
1 Day
Coverage
- Definition of time management
- Time management skills
- Time management tools & techniques
- Prioritization & planning
- Goal setting
- Time wasters
- Relevance of communication, problem-solving and decision making in time management and personal effectiveness
grow others
Team Excellence
While people are the building blocks of any organization, teams are the functional units that truly represent the values and culture of the organization. Hence, it becomes even critical for an individual contributor to understand their roles in a team and work together effectively to achieve the goal of the team. This set of workshops and training modules are completely targeted towards infusing the concept of teamwork, the achievement of common goals and the methods of measurement.
01.
Building Effective Teams
Although it is true that your organization ride on your people, it’s half the truth. Unless your people realize that they have to work as a team and that too as an effective team, your organization will grow in silos. Not something you wish, isn’t it?
Hence to help infuse the concept of an effective team within an individual becomes a task. This module takes a systematic approach to perform that task, respecting the capabilities of an individual contributor.
Teams
1 Day
Coverage
- Why team effectiveness matters
- Stages in team formation
- Insights into the characteristics of effective teams
- Team building process
- Team roles & being a team player
- Why do teams fail?
- Reflection – what are you doing well as a team and what opportunities exist in enhancing your effectiveness
- Finalize and commit to an action plan as an individual and team to make the team more effective
02.
Performance Management
The performance of an organization is a derivative of individual performance. Individuals, peer groups, managers and business leaders need to take cognizance of the fact first. The awareness of the fact leads to a measurement process that is aimed at identifying the strengths and weaknesses. And the finding from the measurement drives towards the Individual Development Plan.
This module captures that philosophy and trains all staff members on the techniques of measuring and developing individual performance – objectively. Besides, it helps the executive understand the importance of performance management and the tools and techniques used to manage them.
Executives
1 Day
Coverage
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Understanding the Performance Management System
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Balanced Score Card
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Understanding Key Performance Indicators
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Understanding Competency Framework and relevance to the role
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Setting SMART objectives
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Individual Development plan
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Self-evaluation and preparation for discussion with superior
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Align individual, peer, and organizational goals on the basis of smart objectives
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Design Individual Development Plan
03.
Customer Focus
Customer satisfaction is directly proportional to the growth of an organization. The opposite is equally true. Hence, it becomes important for an organization and its people to take stock of their customers’ issues and challenges. It makes the process of solving the challenges easy. Besides, it also allows for a scope to interact with the customers and educate them about their challenges so that they become independent and looks up to the organization at the times of major roadblocks
All employees in customer interfacing role
1 Day
Coverage
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Search for information to understand customers’ challenges and hurdles
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Trade information for expectations with customers to educate them on their issues
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Build rapport
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Identify actions to resolve customer challenges
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Overcommitments and it’s lashback
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Customer feedback loop
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Anticipation of customer requirements
04.
Nurturing Next Generation Leaders
Organizations that run successfully for centuries find their leaders from within. The task to find a potent leader may not comprise a long list, nevertheless, it is one of the most crucial tasks vested on the organization leaders.
This workshop triggers the leaders to think about the ways to identify the next-generation leaders and then drives the participants to chart out a growth path for them. Moreover, it allows the leaders to set up a process that results in the successful ascension of a member to a leader.
Leadership team
1 Day
Coverage
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Identify potential leaders from within the organization
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Define growth path for next-generation leaders
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Set up a process to develop next-generation leaders
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Coach next-generation leaders
grow your Organisation
Organizational Excellence
An organization speaks volumes when it stands the test of time. Its culture, its operational process, its growth strategy, its approach towards customers and its outlook towards internal team members all come together to form as the strength of the organization. Individually, each of them needs special care and attention so that they become potent enough to bond with the other. This set of workshop and training modules are crafted for a targeted group of people who separately take care of the cogs and for the leaders turn the wheel.
01.
Executing Business Strategy
Strategic leaders are assigned with the critical responsibility to define a direction for the organization. It implies they have to develop the foresight understand, plan, and then execute their strategies on which the growth of an organization rides.
While all these leaders are capable of planning, they need an enabler to execute. This module serves as one. It helps a leader set a process to translate a strategic idea to a plan of action, identify the members who share the same strategic goal and have the resources to turn the wheel and plan how to continuously communicate to measure the outcome.
Leadership team
1 Day
Coverage
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Apply a process to translate strategies to action
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Identify strategic priorities and measures for your business unit
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Define clear delegation to drive strategic priorities
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Map capabilities to execute strategy
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Put organizational systems to work in achieving business and cultural strategy
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Plan for continuous strategic and tactics